Got Questions? We Have Answers

We’ve gathered the most common questions from service business owners considering or using Suprata. Whether you’re exploring the platform for the first time or looking to get more out of your current plan, you’ll find quick, clear answers here. If you don’t see your question listed, our support team is always ready to help.

General

1. What is Suprata Suite?

Suprata Suite is an all-in-one service business platform that replaces multiple apps with a single, integrated suite. It includes tools for CRM, job management, scheduling, invoicing, payments, AI assistance, and more.

2. Who is Suprata for?

Suprata is designed for service-based businesses such as HVAC, plumbing, landscaping, electrical, cleaning, glass, restoration, and dozens of other trades.

3. Can I try Suprata before committing?

Yes. Many of our plans come with free trials. Check our Pricing page for more!

Plans & Pricing

1. What’s the difference between Launch, Growth, and ProSuite?

Launch offers essential features for small operations, Growth adds advanced tools for scaling teams, and ProSuite includes all products, full AI Assist, and unlimited usage. View our Pricing page for a full break down of features for each plan.

2. Can I switch plans later?

Yes, you can upgrade your plan at any time. Not all plans are eligible for downgrades.

3. How many seats does a license come with?

Suprata Launch comes with 1 user seat. That means only one user can use the platform. If you need more seats, Suprata Growth includes 2 user seats, but cannot be increased without upgrading to Pro Suite.

Suprata Pro Suite comes with 2 user seats PER LICENSE. If you need 6 users, you can increase your license quantity to 3. (2 x 3 = 6)

Features & Functionality

1. Does Suprata include a CRM?

Yes. Suprata CRM is built into every plan, letting you manage customers, jobs, payments, and communication in one place.

2. What is AI Assist and how does it work?

AI Assist provides tools like job summaries, call transcriptions, contract creation, and upsell suggestions. Availability depends on your plan version.

3. Can Suprata handle recurring jobs and billing?

Yes. With Suprata Subscribe, you can set up service agreements, subscriptions, recurring billing, and automated payment collection.

4. Is Suprata cloud-based?

Yes. You can access Suprata from any internet-connected device.

Onboarding & Support

1. How do I get started?

You can self-onboard with our DIY tools, work alongside our team in a “done-with-you” process, or have us fully onboard you with a “done-for-you” setup.

2. Is training available for my team?

Yes. We provide onboarding support, training resources, and live help to get your team up to speed. Contact our sales or support team for more details.

3. How do I get help if I run into issues?

Contact our support team via our support dashboard, or in-app chat. We offer priority support for paid plan users.

Integrations & Phones

1. Does Suprata integrate with my existing phone system?

Yes. Suprata Talk works with most landlines, mobile phones, and VoIP systems to provide caller ID masking, call recording, and CRM integration. You can designate ANY phone number as an endpoint with ZERO configuration, or use an open SIP endpoint - including phone systems with custom menus.

2. Can I connect Suprata to third-party apps?

Yes. Suprata Integrate and our growing (BETA) open API allow connections to popular third-party platforms. Suprata Automate contains webhook functionality to communicate with outside platforms.

Many third-party connections are also built in, including Quickbooks Online.

3. Do you connect to Quickbooks?

Yes, Suprata connects to Quickbooks Online.

Everything You Need to Run the Job

From booking to billing, Suprata keeps every job moving. Drag-and-drop scheduling, automated reminders, smart notifications, and real-time job notes with photos — all in one place.

Try Live Demo

Suprata is the all-in-one platform built for service businesses.
With 30+ integrated tools, from scheduling and CRM to billing, messaging, and AI, we help you streamline operations and grow with confidence.

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