END USER LICENSE AGREEMENT

END USER LICENSE AGREEMENT

Effective Date: March 3, 2026

This End User License Agreement (“Agreement”) is entered into by and between WORKSHARE LLC, a New Hampshire limited liability company with its principal place of business in Laconia, New Hampshire (“Company,” “WORKSHARE,” “we,” or “us”), and the entity or individual accepting this Agreement (“Customer”).

By accessing or using the Suprata software platform and related services (the “Platform”), Customer agrees to be bound by this Agreement.


1. Definitions

“Platform” means the Suprata software-as-a-service system, including all modules, features, APIs, updates, documentation, and related services.

“Customer” means the subscribing business entity.

“Authorized Users” means employees, contractors, or agents authorized by Customer to use the Platform.

“Customer Data” means data uploaded to or processed within the Platform by Customer.

“Confidential Information” means non-public information disclosed by either party.


2. License Grant

Subject to this Agreement and payment of applicable fees, Company grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Platform during the subscription term for Customer’s internal business operations.

No ownership rights are transferred.

All rights not expressly granted are reserved by Company.


3. Restrictions

Customer shall not:

  • Reverse engineer, decompile, or attempt to extract source code

  • Copy, resell, sublicense, or distribute the Platform

  • Use the Platform to build a competing product

  • Interfere with system integrity or security

  • Circumvent usage limits

  • Access the Platform for benchmarking or competitive analysis without written consent

  • Use the Platform in violation of law

Unauthorized use may result in immediate termination.


4. Customer Responsibilities

Customer is responsible for:

  • All activity under its account

  • Maintaining credential security

  • Managing user permissions

  • Ensuring lawful authority for Customer Data

  • Compliance with applicable laws

Company is not responsible for the legality or accuracy of Customer Data.


5. Ownership

5.1 Platform Ownership

The Platform, including all intellectual property rights, is and remains the exclusive property of WORKSHARE LLC.

5.2 Customer Data

Customer retains ownership of Customer Data.

Customer grants Company a limited license to host, process, transmit, and display Customer Data solely to provide the Platform.


6. AI Features

The Platform may include optional AI-powered functionality.

  • AI features are provided “as available.”

  • Data transmitted to AI providers is used for inference only.

  • Data is not used to train AI models.

  • Customer controls activation of AI features.

  • AI outputs may be inaccurate and require human review.

Company disclaims liability for decisions made based on AI-generated content.


7. Integrations and Third-Party Services

Integrations and Third-Party Services

 

Customer may elect, at its discretion, to (i) utilize existing third-party platform integrations made available within the Platform, or (ii) contract WORKSHARE to design, develop, configure, or maintain specialized integrations with third-party systems, applications, APIs, hardware, or services (collectively, “Third-Party Services”). Third-Party Services may include, without limitation, payment processors, accounting systems, ERP systems, CRM tools, banking interfaces, messaging providers, telephony providers, analytics platforms, artificial intelligence services, hardware devices, IoT equipment, government compliance systems, tax engines, and other add-on services.

 

Customer acknowledges and agrees as follows:

 

The Platform may transmit, receive, store, or process Customer Data and related metadata to or from Third-Party Services at Customer’s direction, configuration, or authorization.

 

WORKSHARE does not own, operate, or control Third-Party Services and is not responsible for their privacy practices, data handling procedures, security controls, uptime, reliability, regulatory compliance, functionality, or performance.

 

WORKSHARE makes no representations or warranties regarding compatibility, interoperability, accuracy of data exchange, uptime, latency, security, or the continued availability of any Third-Party Service or integration.

 

Third-Party Services may modify, restrict, suspend, terminate, or materially alter their APIs, documentation, pricing, rate limits, authentication methods, or service functionality at any time. WORKSHARE shall not be liable for any resulting interruption, degradation of service, increased costs, data inconsistencies, or loss of features.

 

Development of specialized integrations may require cooperation from the Third-Party Service provider, access credentials, technical documentation, sandbox environments, or other materials. WORKSHARE does not guarantee that such integrations will be feasible, approved, certified, or maintained by the Third-Party provider.

 

Ongoing maintenance, updates, or remediation of custom integrations necessitated by third-party API changes, version updates, security patches, or compliance changes may require additional fees and a separate scope of work.

 

Customer is solely responsible for reviewing and complying with the applicable terms of service, privacy policies, data processing agreements, financial regulations, export controls, and other contractual or legal obligations imposed by Third-Party Service providers.

 

Customer is responsible for securing and safeguarding all API keys, credentials, tokens, certificates, and access permissions associated with Third-Party Services. WORKSHARE is not responsible for breaches, misuse, or unauthorized access resulting from compromised credentials outside its direct control.

 

Data exchanged with Third-Party Services may be subject to transmission errors, delays, data mapping inconsistencies, formatting differences, rounding discrepancies, time zone conflicts, or other technical limitations inherent in cross-platform integrations.

 

Certain integrations may depend on internet connectivity, third-party infrastructure, cloud environments, or local hardware configurations outside WORKSHARE’s control.

 

 

Use of existing or custom integrations is at Customer’s sole risk.


8. Fees, Billing, and Reconnection

Customer agrees to pay all applicable subscription and usage fees as specified in the applicable order form or subscription plan.

Payments are processed by third-party PCI-compliant payment processors. WORKSHARE does not store full credit card numbers.

All fees are non-refundable unless expressly agreed in writing.

If payment is not received when due:

  • WORKSHARE may suspend access to the Platform.

  • Continued nonpayment may result in termination.

If an account is suspended for nonpayment, WORKSHARE reserves the right to charge a reasonable reconnection or reinstatement fee prior to restoring access.

Customer is responsible for all taxes, duties, or governmental assessments associated with use of the Platform, excluding taxes based on WORKSHARE’s net income.


9. Confidentiality

Each party agrees to protect the other’s Confidential Information using reasonable safeguards.

Confidential Information does not include information that:

  • Is publicly available

  • Was independently developed

  • Was lawfully received from a third party


10. Data Security

Company implements commercially reasonable security measures, including:

  • Encryption in transit

  • Access controls

  • Role-based permissions

  • US-based hosting infrastructure

Company does not guarantee absolute security.


11. Support

Support may require access to Customer accounts.

Company will:

  • Obtain explicit Customer authorization

  • Limit access to the scope necessary

  • Restrict access to authorized personnel


12. Term and Termination

This Agreement remains in effect during the active subscription.

Company may suspend or terminate access for:

  • Breach of this Agreement

  • Nonpayment

  • Misuse of the Platform

  • Legal requirements

Upon termination:

  • Access is revoked

  • Data is retained for up to sixty (60) days

  • Data may be deleted earlier upon written request

After the retention period, data is permanently deleted subject to backup cycles.


13. Disclaimer of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE.”

COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

  • MERCHANTABILITY

  • FITNESS FOR A PARTICULAR PURPOSE

  • NON-INFRINGEMENT

  • ERROR-FREE OPERATION

  • UNINTERRUPTED SERVICE

Company does not guarantee that the Platform will meet Customer’s specific requirements.


14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

IN NO EVENT SHALL WORKSHARE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WORKSHARE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE PLATFORM OR THIS AGREEMENT SHALL NOT EXCEED:

THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PLATFORM DURING THE BILLING PERIOD IN WHICH THE ALLEGED EVENT GIVING RISE TO THE CLAIM OCCURRED, AND IN NO EVENT SHALL SUCH LIABILITY EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER TO WORKSHARE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

THE FOREGOING LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE.


15. Indemnification

Customer agrees to indemnify and hold harmless Company from claims arising from:

  • Customer Data

  • Customer misuse of the Platform

  • Violation of law

  • Violation of third-party rights


16. Force Majeure

Company is not liable for delays or failures caused by events beyond reasonable control, including:

  • Natural disasters

  • Cyberattacks

  • Government actions

  • Infrastructure failures

  • Third-party service outages


17. Modifications

Company may modify the Platform and this Agreement from time to time.

Material changes will be posted with an updated Effective Date.

Continued use constitutes acceptance.


18. Governing Law

This Agreement shall be governed by and construed under the laws of the State of New Hampshire, without regard to conflict of law principles.

Any disputes shall be resolved exclusively in the state or federal courts located in New Hampshire.


19. Entire Agreement

This Agreement, together with the Privacy Policy and any applicable Order Forms, constitutes the entire agreement between the parties.

Everything You Need to Run the Job

From booking to billing, Suprata keeps every job moving. Drag-and-drop scheduling, automated reminders, smart notifications, and real-time job notes with photos — all in one place.

Suprata is the all-in-one platform built for service businesses.
With 30+ integrated tools, from scheduling and CRM to billing, messaging, and AI, we help you streamline operations and grow with confidence.

Quick links

© Suprata.Com. 2026. All Rights Reserved.